Kelly graduated as a Registered Veterinary Nurse from the Royal Veterinary College in 2009. She has since worked across both hospital and first-opinion settings, building a broad clinical skill set alongside a strong commitment to patient care and team well-being. Kelly has a particular interest in human factors, systems thinking and quality improvement, and is passionate about using these approaches to improve safety and well-being within veterinary practice. Kelly is currently working as the Head Nurse at Vets for Pets in Cambridge.