Elly Russell is Head of Quality Improvement and Veterinary Operations at the Pets at Home and Vets for Pets group, providing group level leadership on quality improvement, patient safety, and veterinary operational frameworks. Her role focuses on system and process improvement across the group, building improvement capability to support teams across the group deliver high quality care and strong pet welfare outcomes.
A small animal veterinary surgeon with over 15 years' clinical experience, Elly holds a PhD in communication and veterinary patient safety and a Postgraduate Certificate in Advanced Veterinary Practice. She is passionate about applying human factors, systems thinking, and quality improvement methodologies to help teams learn from everyday practice and continuously improve.